TYPE OF TOUR: Private Trip

WHY A LOCAL GUIDE IS ALWAYS INCLUDED:

Your trip isn’t just about seeing places—it’s about truly experiencing them.

Your guide is there to support you, translate, keep you on track, and share the local culture. More than just facts, they help you connect with the place and its people.

WHY MEALS AREN'T INCLUDED:

We believe that enjoying food is a personal experience.

We want you to eat what you like, when you like. With our guide’s help, you can order freshly cooked meals, explore local menus, and enjoy the freedom to try what looks good to you—no cold, pre-set meals.

PAYMENT TERMS:

• Book at least 3 days.
• Secure payment within 24 hours.
• Bank transfer (Wise/PayPal for US $, BPI for ₱)
• Public Holidays: 10% surcharge during Lunar New Year, April 18, April 30, May 1, August 31, September 1-3, December 25, December 31, January 1.

REBOOKING POLICY

We offer free rebooking for all private trips — but please note the following terms:

• No fee to change your travel date (subject to availability).
• If your new date falls on a public holiday, a 10% holiday surcharge will apply per person.
• If you originally booked a holiday date and rebook to a non-holiday, the surcharge cannot be refunded.

PICK-UP INFORMATION:

• Pick-up time is flexible based on your schedule, anytime between 6:30 AM and 8:00 PM.
• Arrive at the hotel lobby at least 5 mins. before your selected pick-up time.
• Return pick-up from Ba Na Hills after 8:00 PM will be subject to a surcharge per hour.
  If you wish to add an additional destination or stop along the way, surcharges may also apply — please inform us in advance to arrange accordingly.

WHAT TO WEAR:

• Summer (April → August):
  Wear light, breathable clothing that’s comfortable for walking in the heat — think linen or cotton.
  Bring a light jacket or scarf for Ba Na Hills, where it can feel cooler at the top.
  In the evening, Hoi An stays warm but humid, so a mini electric fan or hand fan is a great idea.
  For photos: Flowy dresses or áo dài for ladies, light polos or linen shirts for men — pastel tones look great day and night.
• Rainy Season (September → November):
  Pack a light rain jacket or poncho, and wear non-slip shoes suitable for both the hills and Hoi An’s streets.
  Bring an umbrella — clear or light-colored ones look better in lantern photos.
  Layers work best: a breathable top with a waterproof outer layer.
  Quick-dry fabrics are ideal if you get caught in the rain.
• Winter (December → March):
  Ba Na Hills can get chilly — temps may drop to 10°C — so wear warm inner layers and bring a medium-weight jacket.
  Hoi An by night stays mild, so wear layers you can remove easily as it warms up.
  For photos: Neutral coats, long dresses, knit scarves for ladies; sweaters and light jackets for men.

Year-round Tips:

• Choose outfits that are comfortable yet photo-ready — you’ll be on camera and on your feet!

• Avoid heavy or bulky jackets — go for a layer you can carry or tie around your waist when not in use.

• Comfortable walking shoes are a must for both destinations.

CANCELLATION:

• More than 3 days before the tour → 30% refund
• Less than 24 hours before the tour → no refund can be provided
• If the tour is canceled or rescheduled due to extreme weather or force majeure, we will do our best to refund higher than 30%, depending on the situation, as some costs may be non-refundable due to charges from our partners.